Delivery timing
How long until my order arrives?
Most orders ship within 1 – 2 business days and arrive within about a week.
Order on a weekday and it usually leaves the retailer the next day — close to half of all orders ship same or next day. From there it's a standard ground delivery, so the distance to you is what decides the rest.
You'll get a shipping notification with tracking the moment it's on its way.
Rare and allocated bottles can take a little longer, since they're held by smaller retailers. We don't offer expedited, overnight or guaranteed-date delivery, so if you're buying for an occasion, give it a little room.
It's been longer than that.
If it's been more than two weeks since you ordered, or a week since the last tracking movement, email support@tipxy.com with your order number and we'll chase it with the retailer.
Orders in more than one parcel
Why did part of my order arrive without the rest?
Tipxy works with licensed retailers across the country. If your order contains bottles held by different retailers, each ships from its own location — separate parcels, separate tracking, and usually a gap of a few days between them.
You'll get a shipping notification for each parcel as it goes out, so the second one isn't a surprise.
If a parcel hasn't arrived or shown movement a week after the first one, email us with your order number and we'll find out where it is.
Tracking
Where do I find my tracking number?
In the shipping notification email, sent per parcel. If your order ships in parts, you'll get one email per parcel.
Haven't had one? If there's no shipping email 5–7 days after you ordered, send your order number to support@tipxy.com and we'll get your tracking details to you.
My tracking hasn't updated in days.
Usually one of two things:
- A label was created but the parcel hasn't been scanned yet. Retailers often print labels ahead of collection, so tracking can sit on “label created” for a couple of days.
- It's in transit between facilities. Long gaps between scans are normal on ground freight.
If there's been no movement for five business days, email us with your order number and we'll look into it.
Once a parcel is with the carrier we can't speed it up or reroute it — but we can tell you what the retailer's system shows.
If something is out of stock
Why was my order refunded?
Our catalogue draws on live inventory from licensed retailers, and occasionally a bottle sells out between your order and the retailer picking it.
- The whole order was that one bottle — we refund in full and email you.
- Part of a larger order — we refund that line and ship the rest, and email you which item.
- Restocking soon — we'll email first and ask whether you'd rather wait.
When will I see the refund?
Up to 72 hours to appear on your statement, depending on your bank.
Delivery requirements
Does someone need to sign?
Yes. An adult 21 or over must sign for every delivery, with ID if the driver asks. This can't be waived — not by us, not by the carrier. It's the law for alcohol shipments, so the parcel won't be left at the door.
I won't be home when it arrives.
A few things that work:
- Ship to your workplace. The most reliable option if someone's there during the day — just make sure they're 21 or over and happy to sign.
- Contact the carrier once you have tracking. Most will let you reschedule to a day that suits you, or redirect to another address.
- Ask about holding it for collection. Some carriers will hold a parcel at a local depot or pickup point for you, and some won't — it depends on the carrier and your area. We can't arrange it from our end, so ask them directly with your tracking number.
If a delivery is missed the carrier will normally try again. If every attempt fails, they hold the parcel for a few days and then return it to us — the order is cancelled and refunded minus the delivery cost.
Can you ship to a PO box?
No — we can't send an order directly to a PO box. Deliveries need a street address where an adult 21 or over can sign.
If you'd rather collect it, that's arranged with the carrier once your parcel is moving: use your tracking number to ask what they offer in your area.
Changing or cancelling
Can I change my address?
Before it ships — yes. Email us straight away with your order number and we'll update it if the retailer hasn't packed it.
After it ships — we can't. Contact the carrier directly with your tracking number.
Can I cancel?
- Before it ships — yes, we'll cancel and refund together.
- In transit — we can't cancel mid-journey. Refuse the delivery and the refund follows once it's back with the retailer.
- Already delivered — that's a return.
Can I change the carrier, or add a bottle?
Ask and we'll pass it to the retailer, but only before packing begins. Once an order is being packed, nothing about it can change.
Damage, wrong items, returns
My bottle arrived damaged.
Report damage within 3 days of delivery. After that we can't compensate for it.
So please do this before anything else, because we need it to claim:
- Photograph the box as it arrived, before opening it.
- Open it and photograph the damage, with the bottle label clearly visible.
- Email support@tipxy.com with the photos and your order number.
We don't reship damaged orders — waiting for the damaged goods to come back takes too long. We refund you, and you're free to order again, which the retailer can fulfil immediately.
I want to return an unopened bottle.
Email us. We'll send a return label — usually about 48 hours from the warehouse — and we pay the return shipping.
Your refund is issued once the parcel arrives back at the warehouse.
I got the wrong bottle.
Photograph what arrived with the label visible, and email us with your order number.
Where we ship
Which states do you ship to?
Every US state except:
- Alaska
- Arkansas
- Delaware
- Hawaii
- Mississippi
- Montana
- Rhode Island
- Utah
- Wisconsin
Select your state from the Ship To menu before browsing. It filters the catalogue to what can actually be sent to you, which saves a surprise at checkout.
Do you ship internationally?
No — the USA only.
Shipping costs
What does shipping cost?
| Order value | Shipping |
|---|---|
| $149 and above | Free |
| $99 – $148.99 | $7.49 |
| $35 – $98.99 | $9.95 |
| Under $35 | $12.95 |
Special-order items don't count toward free shipping on their own, though over $100 of special-order items does qualify.
We don't offer or charge for shipping insurance.
Finding a bottle we don't list
Can you source something that isn't on the site?
Email support@tipxy.com with the full name, edition, year and quantity. We'll check with our suppliers, and if it's available we can stock it for you.
This takes time — sourcing, ordering, then building the listing. Two weeks is realistic if it's readily available, longer if it isn't.
Engraving
Can you engrave a bottle?
Available on selected bottles, $29.99, up to 18 characters. You'll see the option on the product page where it applies.
Occasionally a bottle turns out not to be engravable once it's in front of the engraver — an awkward shape, or a surface that won't take it, like a heavily textured or coated finish. If that happens to yours, we refund the engraving fee and send the bottle as it is. We'll email you rather than let it arrive unexplained.
If an engraving arrives wrong, photograph it with the label visible and email us.
Getting hold of us
How do I reach someone?
- support@tipxy.com — orders, deliveries, returns, anything about a purchase.
- sales@tipxy.com — marketing and partnership enquiries.
- info@tipxy.com — product listings and legal.
Support is available Monday to Friday, closed weekends and public holidays. We don't offer phone support, but you can leave a message on 201-293-6742 and we'll reply by email.
Always include your order number — it's the difference between a one-email answer and a three-email thread.